The critical success factors for participation in
an e-marketplace are:
Background Information: Before deciding to
become a member of a marketplace, it is necessary to gather information
on the operating company or consortium.
Critical Mass and Transaction Volume: The promoter
of the marketplace has to be able to attract enough participants to
generate sufficient volume to make the whole endeavour viable.
A critical mass must be achieved to attract the major players of the
industry. It is also important to achieve transaction volumes
whose levels are comparable to total transaction volumes of the traditional
market.
Integral Functionality: To add value
to the process, these sites must have a minimum of functionality including
the capacity to allow for negotiation, close deals, manage transactions,
exchange information, etc. in ways that are not possible in a traditional
market.
Flexibility: The marketplace must have the capacity
to grow, change, incorporate new business rules, accept new actors,
and swiftly adapt. It is important to remember that more functions
offered by the site makes it more difficult to be flexible.
Controlled Operation Costs: Operational and
investment costs of the e-marketplace cannot exceed the benefits that
the whole market can generate. Consequently, all costs of the
marketplace will be borne directly or indirectly by their users.
Generate Genuine Value: One simple truth that
cannot be forgotten is that the e-marketplace will be viable if it
can add value to all participant firms, meaning that the e-marketplace
must generate more value at equal market costs or generate similar
value at lower market costs.
Security, Scalability, and Availability: From
a technological point of view, markets must be able to generate confidence
by supporting transactions in a secure way, be able to grow with its
users, and be available to all users all the time.
Testing: A reputable marketplace should
allow potential clients to test it for a specified time before paying
a membership fee, thus allowing the company to verify whether the
marketplace is adequate for its products and⁄or services.
Linking Option to Company Home Page: Since
you are able to reach a wide range of potential customers through
participation in a virtual marketplace, you should be able to promote
your own company web site via the marketplace. It is important
to check whether the marketplace offers this service.
Generating More Leads to the Web Site: Attracting
prospective customers to your web site does not necessarily require
additional funds for marketing, but it will take effort and time.
Some ways of generating more traffic to your web site include:
- Register key words of your web site with multiple search engines
- E-mail customers the address of your new web site, allowing
them to click on your site instantly upon receipt of your announcement
- Establish likes to web sites that are related to your industry
but not in competition with you
- Write articles describing web sites of interest to your industry
and include links to your site
- Print your web site and e-mail addresses on stationery and business
cards
- Notify sales representatives how to use the site and how to
promote it to new customers
- Offer discounts to customers who order online
- Send eye-catching or humorous postcards about the website
- Set up distribution lists of client groups for e-mail marketing
Send e-mail newsletters or industry updates once a month, and
include your web site address