II. ARE YOU AWARE OF THE INDICATORS OR FACTORS FOR MONITORING SUCCESS?

     

    So that you can evaluate the improvements and efficiencies gained before and after systems are implemented, following is a list of suggested success factors that are evaluated before and after the system. You should evaluate these factors at least one a year so as to establish your own database over time.
     
     

    List of Success Factors

     
  • Gross Income
  • Profit Margin
  • Number of Customers
  • Number of Inquiries
  • Estimated Hit to New Customer Ratio
  • Increased Number of Inquiries
  • Increase in Staff Productivity
  • Number of Technical Problems
  • Production Costs
  • Administration Costs
  • Number of Employees
  • Amount Spent on Software
  • Amount Spent on Hardware
  • Technical Training Programs
  • Number of Customer Service Calls
  • Number of Requests for Information
  • Most Popular Page on Your Site
  • Least Visited Page on Your Site
  • Average Days to Respond to Inquiries
  • Number of Billing and Invoicing Errors
  • Integration of Software with Clients